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Privacy Policy

Effective date: February 24, 2026

Kolas Merch is an online store for apparel, hats, bags, and accessories with KOLAS branding. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

If you have questions, contact us using the details in the Contact Us section.

1. Who we are

Website name: Kolas Merch
Business: KOLAS (cannabis and weed dispensary in Sacramento, California)
Operator / Legal name: Kolas Merch

When we say “Kolas Merch,” “we,” “us,” or “our,” we mean the operator of this website and store.

2. What information do we collect

We collect information in three main ways: (1) information you give us, (2) information we collect automatically, and (3) information from trusted partners that help us run the store.

A. Information you give us

This can include:

  • Contact details: name, email address, phone number
  • Shipping and billing details: shipping address, billing address
  • Order details: items you buy, size/color choices, order notes
  • Account details (if you create an account): login info, saved addresses, order history
  • Customer support messages: emails, chat messages, returns requests, and feedback
  • Marketing preferences: whether you choose to receive emails or SMS

B. Payment information

When you pay, your payment is handled by our payment processor (for example, a card processing company).

  • We do not store your full card number or card security code on our servers.
  • We may receive limited payment details, such as the payment status and a transaction reference.

C. Information we collect automatically

When you visit Kolas Merch, we may collect:

  • Device and browser data: device type, browser type, operating system
  • Usage data: pages you view, links you click, time spent on pages
  • Approximate location: based on IP address (city/state level)
  • Identifiers: cookie IDs or similar online identifiers

This data helps us keep the site running, improve performance, and prevent fraud.

D. Information from partners

We may receive information from:

  • Shipping carriers (delivery updates, address validation)
  • Customer support tools (ticket history, chat transcripts)
  • Analytics providers (site performance and traffic insights)
  • Advertising partners (if we run ads)

3. Why we collect and use your information

We use your information for these purposes:

A. To run the store

  • Process your orders and payments
  • Ship your items and provide tracking
  • Send order updates (confirmation, shipping, delivery)

B. To provide customer support

  • Respond to your questions and requests
  • Handle returns, exchanges, and refunds
  • Fix issues with orders or deliveries

C. To improve Kolas Merch

  • Understand what products people like
  • Improve the website, product pages, and checkout flow
  • Test and fix performance issues

D. For security and fraud prevention

  • Protect accounts and payments
  • Detect suspicious activity and abuse
  • Enforce our policies and comply with the law

E. Marketing (only if allowed)

  • Send emails or texts about drops, restocks, and promotions (if you opt in or if permitted)
  • Show ads for Kolas Merch on other sites (if we run ad campaigns)

You can opt out of marketing at any time. See Your Choices below.

4. Cookies and similar technologies

Kolas Merch may use cookies, pixels, and similar tools to:

  • Keep the site working (shopping cart, checkout, login)
  • Remember your preferences
  • Measure traffic and performance
  • Help with advertising (if enabled)

Your cookie choices

You can control cookies through:

  • Your browser settings (block or delete cookies)
  • Our cookie banner/settings (if available)

Blocking some cookies may affect how the site works (for example, your cart may not save).

5. How we share your information

We do not share your personal information unless we have a real business reason to do so.

We may share information with:

A. Service providers who help us operate

For example:

  • Payment processors
  • Shipping and fulfillment partners
  • Website hosting and security providers
  • Email/SMS tools (for order updates and marketing)
  • Customer support platforms
  • Analytics tools

These partners can only use your information to provide services to us.

B. Advertising and analytics partners (if used)

If we use advertising cookies or tracking pixels, certain data may be shared with partners to measure ads or show you relevant offers. Under California law, some of this may be considered “sharing” for cross-context behavioral advertising.

You can opt out. See California Privacy Rights below.

C. Legal and safety reasons

We may share information if needed to:

  • Follow the law or respond to legal requests
  • Protect customers, our business, or the public
  • Investigate fraud or security issues

D. Business transfers

If Kolas Merch is involved in a merger, sale, or other business change, your information may be transferred as part of that transaction.

6. How long do we keep your information

We keep personal information only as long as we need it for:

  • Order processing and customer support
  • Business records and accounting
  • Legal, tax, and compliance needs
  • Security and fraud prevention

After that, we delete it or keep it in a form that does not identify you.

7. How we protect your information

We use reasonable safeguards to protect personal information. This may include:

  • Secure connections (like SSL/TLS) for data sent to and from the site
  • Access controls and limited permissions
  • Monitoring for fraud and abuse

No website can guarantee perfect security. If you believe your account is at risk, contact us right away.

8. Your choices

A. Account information

If you have an account, you can review or update certain details by logging in.

B. Marketing emails and texts

  • Email: Use the unsubscribe link in the email
  • SMS (if offered): follow the opt-out instructions in the message

Order emails (like receipts and shipping updates) may still be sent because they are part of your purchase.

C. Cookies

You can manage cookies through browser settings and any on-site cookie settings.

9. California privacy rights (CCPA/CPRA)

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). These include the right to know, delete, correct, opt out of sale/sharing, and non-discrimination.

A. Your rights may include

  • Right to know/access: request the categories and specific pieces of personal information we collected about you
  • Right to delete: request deletion of personal information (with certain exceptions)
  • Right to correct: request correction of inaccurate personal information
  • Right to opt out of sale or sharing: opt out if your information is “sold” or “shared” under California law (including sharing for cross-context behavioral advertising)
  • Right to limit use of sensitive personal information: if we collect sensitive information as defined by law, you may have the right to limit its use
  • Right to non-discrimination: you will not be treated unfairly for using your privacy rights

B. Do we “sell” or “share” personal information?

  • We do not sell personal information for money.
  • If we use certain advertising tools, some data sharing may be considered “sharing” under California law.

C. How to submit a California privacy request

You can submit a request by:

Please include:

  • Your full name
  • The email used for orders
  • The request type (access, delete, correct, opt out, limit)
  • Enough details so we can find your account/order

D. Verification

To protect your information, we may need to verify your identity before completing a request. For example, we may ask you to confirm details about a recent order.

E. Authorized agents

You can use an authorized agent to submit a request for you. We may ask for proof that the agent has permission.

F. Global Privacy Control (GPC)

If your browser sends a Global Privacy Control (GPC) signal, we will treat it as a request to opt out of certain sharing for advertising, where required.

10. Children’s privacy

Kolas Merch is not meant for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us, and we will work to delete it.

11. Third-party links

Our website may link to third-party sites (for example, shipping carrier tracking pages or social media). Their privacy practices are their own. Please review their policies.

12. Changes to this Privacy Policy

We may update this policy from time to time. If we make changes, we will post the updated version here and update the “Effective date” at the top.

13. Contact us

For privacy questions or requests:

Kolas Merch Privacy Team
 Email: support@kolasmerch.dobetterinc.com

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